Managed identity services

Managed Services

Our Managed Services ensure continuous and secure operations by addressing key challenges:

  • Shortage of specialized IAM talent.
  • Limited internal capacity for operating IAM platforms.
  • Regulatory compliance.
  • Scalability and availability.
  • Continuous management to mitigate AI-driven cyber threats.

24/7 Support

Specialized support for IAM administrators and IT teams, including assistance with configuration requests, standard changes, and escalation to the manufacturer in the event of incidents.

Platform Management and Settings

Management and maintenance of IAM components to ensure optimal performance in line with the customer's security strategy.

Monitoring and Health Checks

Continuous monitoring of the availability and performance of the IAM solution.

Advanced Observability ID HUB

Centralized IAM analytics: usage patterns, user activity, and error rates.
• Unified visibility: monitoring of events and authentications in a single dashboard.
• Visual reports and insights: interactive dashboards to identify failed access attempts and critical incidents.

Reports

• SLA Compliance

• # of requests logged and resolved

• MTTR (Mean Time to Resolution)

• Breakdown by request type

• # of incidents

• Incident, request, and change log

SCOPE OF MISP

MISP

Operation "
" Continues

Continuous monitoring.
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Operation and management of IAM platform configurations.
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Handling requests and incidents.
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Management of policies for users, groups, access, and authentication methods.
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Change control management for the IAM platform.
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Tracking the resolution status of requests and incidents.
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Escalations to the manufacturer regarding critical product incidents.
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Monthly "
" Activities

Health Checks.
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Service Reports.
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Roadmap for new features and recommendations.
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Additional options:
(Upon request)

ID Hub, our Advanced Observability platform.
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Custom Reports.
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Strategic Consulting and Definition of Access Models.
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Implementation, initial setup, or identity migrations.
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Training for users and administrators.
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Application integrations and custom development.
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