Digital identity as a basis for success: the case of N1Co

In the Fintech sector, accelerated growth implies complex challenges: maintaining innovation without compromising security, complying with demanding regulations and managing access to multiple systems. The case of N1Co, a Fintech with a presence in El Salvador, Guatemala and Honduras, illustrates how digital identity management can be key to scaling without compromising operations.

Digital identity solutions as a foundation to scale securely

N1Co faced a common challenge in highly regulated sectors: growing fast without neglecting regulatory compliance. To solve this challenge, the company adopted a technology strategy focused on access automation and security, relying on solutions from Okta y Auth0 solutions for identity management.

"N1Co was born with the mission of empowering businesses and transforming personal finance in Central America," he explains.explains Santiago Antonio Bernal Ibarra, Chief Technology Officer of N1Co. N1Co. "Our main challenge was to balance regulatory compliance, security and agility to innovate. We couldn't afford vulnerabilities, but we also couldn't slow down our growth," he adds.he adds.

Before this transformation, accesses were managed manually, which represented a constant risk. "Every time personnel left the company, everything had to be reviewed manually, which was already a latent risk," says Bernal.This was already a latent risk," says Bernal.

TEC360 as a strategic cybersecurity partner

Since its inception, N1Co has prioritized technology by choosing Auth0 to secure access for its end users. This decision allowed it to offer a seamless login experience and scale quickly. However, as it faced challenges such as PCI certification and the growth of its internal workforce, the company sought to strengthen its identity management in a comprehensive manner.

That's where it was integrated TEC360 as a key partner, offering an ecosystem of cybersecurity solutions that included Okta Workforce, CrowdStrike y KnowBe4.

"We evaluated several options, but TEC360 stood out for its expertise and comprehensive ecosystem. This led us to strengthen our security by adding, in addition to Okta Workforce, key solutions such as CrowdStrike and KnowBe4, which are essential in our certification process," says Bernal.says Bernal.

From cultural change to operational benefits

The implementation of Okta Workforce allowed the centralization of internal access management with visible results from the first month. Although there was a learning curve at the beginning, adoption went smoothly thanks to well-structured briefings.

"Security and efficiency were understood by everyone. Today we can control access by roles in a granular way, something unthinkable before," explains Bernal.Bernal explains. He also noted a sharp reduction in support tickets related to access and passwords.

Automation that enables sustainable growth

Quantitative results reflect the impact of the transformation:

• Increase in the number of internal users managed: from 150 to more than 200.
• Integration of more than 20 critical applications to the identity system.
• 90% reduction in termination errors after employee departures.
• 60% reduction in the operational burden related to personnel additions and retirements.

On the end-user side, with Auth0N1Co securely manages the access of more than 120,000 monthly users without interruptions or serious security incidents.

"I am convinced that without Auth0 and Okta we would not have been able to move forward in the PCI certification process. Today we have robust password policies, multi-factor authentication and clean internal audits," says Bernal.says Bernal.

Technology applied to regulatory compliance

The case of N1Co demonstrates how a Fintech can scale its operation without compromising securityprovided that robust technology is combined with strategic implementation. Solutions such as Okta y Auth0together with the support of experts such as TEC360enable companies in the financial sector to face regulatory and operational challenges without slowing down their growth rate. "It's not just about technology. It's about how technology, well implemented, enables growth," concludes Bernal.concludes Bernal.

Written by: Marketing4eCommerce Mexico

Special thanks to Santiago Antonio Bernal Ibarra, Chief Technology Officer of N1Co.